Conditions and Services.
DRESTIGE WEB S.R.L.
SS 100 KM 18+700 C.C. THE CENTER OF GRAVITY LOT 2 MODULE 8 CAP 70010 CASAMASSIMA
Phone: +39 080 2465058
Publishing Manager: Joseph Balice
Email: Customerservice@Drestige.Com
Pec: DRESTIGEWEB@LEGALMAIL.IT
VAT/C.F.: IT08465230723
Share capital: €50,000.00
REA: BA 628543
Welcome to our website (“www.drestige.com”). Access to and use of www.drestige.com are regulated by these terms of use ("General Terms of Use"). Access to and use of this website presupposes the reading, knowledge and acceptance of these General Conditions of Use as well as the Privacy section and their mandatory nature.
This website is managed and maintained by Drestige web s.r.l. Drestige web Ltd. is registered in the Bari Business Register, C.F. and VAT number 08465230723, fully paid up share capital of Euro 50,000.00. The headquarters of Drestige web srl. is in Italy, at the address SS 100, km 18+700 C.C. Il Baricentro, Lot 2 Module 8 cap 70010 Casamassima, Bari. If the services on the website are provided by Drestige Web srl, it will be understood that the General Conditions of Use will regulate the relationship between the user and the latter company.
We remind you that the services to which you can access through the website, as well as any new use of the same with respect to their current use, such as for example the launch of new services by Drestige web srl., will be subject to the General Conditions of Use. The user acknowledges that drestige web srl. assumes no responsibility for the availability and use of the services.
Remember that you can always contact Drestige Web SRL (WWW.DRESTIGE.COM) by e-mail through the Contact section (customerservice@drestige.com)
For any other legal information, consult the Privacy sections of DRESTIGE.COM
Drestige Web Srl may modify or simply update, at its sole discretion, in whole or in part, these General Conditions of Use as well as the documents referred to in them. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this same section.
We therefore ask you to access this section regularly to check the publication of the most recent and updated General Conditions of Use of www.DRESTIGE.com.
We point out that the General Conditions of Use are subject to the discipline contained in the Legislative Decree 6 September 2005, no. 206 ("Consumer Code") art. 66-bis and, in particular, to the provisions of Section II of the Consumer Code on distance contracts. It is understood that any reference contained in the www.DRESTIGE.com site to clothing or other products does not constitute an offer to sell and that the images relating to the products, as well as the ways in which they are presented within the website www.DRESTIGE.com, have purely illustrative purposes of the activities of Drestige Web Srl
If you do not agree, in whole or in part, with the General Conditions of Use of www.DRESTIGE.com, please do not use our website.
General conditions of Sale
The offer and sale of products on our website ("drestige.com") are governed by these General Terms and Conditions of Sale. The products purchased on DRESTIGE.com are sold directly by Drestige Web Srl. ("DRESTIGE"), with registered office in Italy, at the address SS 100 km 18+700 C.C the Baricentro Lot 2 Form 8 Casamassima 70010 Bari C.F. and VAT no. 08465230723, Share Capital Euro 50,000.00 fully paid vers. You can request any information from DRESTIGE through our assistance services: contact Customer Service via email SERVIZIOCLIENTI@DRESTIGE.COM. If you need further information go to the Customer Service area. You will find information regarding orders and shipments, refunds and the return of products purchased on DRESTIGE.com. For any other legal information, consult the sections: General Conditions of Use, Privacy and Withdrawal.
Drestige web S.r.l ( drestige.com) adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel
1. Our trade policy
1.1 The Seller offers its own products and those of its partners for sale on drestige.com and carries out its e-commerce business exclusively for its end users who are "consumers".
1.2 When we speak of "consumer" we refer to any natural person who acts on drestige.com for purposes not related to his commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", please refrain from transacting business through drestige.com.
1.3 In view of its commercial policy, the Seller reserves the right not to following orders from subjects other than the "consumer" or in any case orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on drestige.com between users of drestige.com and the Seller.
1.5 However, the General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on drestige.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between didrestige.com users and third parties.
1.6 Drestige.com reserves the right to refuse orders generated on its site, if it deems that there are no adequate contractual grounds for the seller's policies.
1.7 Drestige.com reserves the right to eliminate or block users if it deems them unsuitable for the contractual sales policies
2. How to conclude the contract with DRESTIGE
2.1 To conclude the purchase contract for one or more products on drestige.com, you will have to fill in the order form in electronic format and send it to the Seller electronically, following the relative instructions. The sales contract is kept in our archive:
2.2 After concluding the purchase contract for one or more products, by submitting the order form, you will be sent a summary email of the operation which contains a reference to the General Conditions of Sale - Policy - and a summary information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of handling complaints by the professional, the shipping and delivery costs; as well as the Seller's references and geographic and e-mail address and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the products purchased (AFTER-SALES SERVICES). You will also be provided with information about the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of a withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs ( including any additional costs incurred by you for having chosen a different and/or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order. The sales contract is kept in our archive.
2.4 In the days following the order, in order to improve the quality of the service offered and the customer experience on drestige.com, we will ask you to rate the service offered through the verified review platforms. This service is offered in collaboration with Zoorate s.r.l. and Trusted Shops AG
2.5 Product Availability
Product availability refers to actual availability at the time the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of the products on other online sales channels and in the physical store, they could be sold to other customers before order confirmation.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.
If the buyer requests the cancellation of the order, resolving the contract, DRESTIGE.COM. will refund the amount paid within 30 days from the moment
where DRESTIGE.COM . became aware of the buyer's decision to terminate the contract.
Orders will be processed during the following hours: from Monday to Friday, in the following time slot: 9:00 -18:30.
2.5 Billing
The invoice can only be requested at the same time as the order confirmation by filling in the dedicated forms.
The billing request cannot be accepted after the order confirmation or in the following days.
2.6 Safeguard Clause
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
2.7 Contacts
Any request for information can be sent by email to the following Serviziooclienti@Drestige.com, by telephone at the toll-free number +390802465058 or by filling in the CONTACT form on the website:
The number is available from Monday to Friday at the following times: 09:00 – 18:30.
2.8 Applicable law and jurisdiction
These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and/or consequent to them must be resolved exclusively by the Italian jurisdictional authority. In the event of a dispute, the competent court is without fail attributed to the Court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005
" The Consumer residing in Europe is informed that the European Commission has set up an online platform which provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve any dispute relating to contracts for the sale of goods in a non-judicial manner and services stipulated on the network and/or deriving from them (pursuant to European Union Regulation No. 524/2013)
Consequently, if you are a consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on www.drestige.com
The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT
3. Warranties and indication of product prices relation to those products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged, as better clarified in paragraph 8.10.
3.7 The products sold on drestige.com are protected by the legal guarantee of conformity of the products pursuant to art. 128 ff. Consumer Code.
3.7.1. Consumer rights regarding the guarantee on the conformity of the purchased item
3.7.2. The consumer code (Legislative Decree no. 206/2005) in articles 128-135 provides for the obligation to guarantee consumers the conformity of the purchased good with the characteristics and qualities offered. The seller is therefore responsible for any lack of conformity existing at the time of delivery of the goods for all products sold in his shops.
3.7.3. The lack of conformity exists when the product:
to. does not conform to the description or does not possess the qualities presented by the seller.
b. finds defects that limit its usual performance (e.g. badly sewn buttons, defective stitching).
3.7.4. The Legal Guarantee only protects the so-called "consumer", i.e. the natural person who, having purchased a product, acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out and therefore does not apply to products purchased with invoice and VAT number from professionals and companies.
3.7.5. The legal guarantee has a duration of 2 years from the date of delivery of the goods, regardless of the existence of any other guarantees issued by the manufacturer and their duration.
The lack of conformity covered by the legal guarantee that occurs within this period must in any case be reported by the consumer within 2 months from the date of discovery of the defect. In order to ensure that the defect is not the result of incorrect behavior on the part of the buyer:
to. the products must not have been used, worn, washed or damaged;
b. the identification tag must still be attached to the products with the disposable seal;
In the event of a lack of conformity duly reported within the terms, the consumer has the right to have the seller restore the conformity of the goods, free of charge, by means of repair or replacement, or to an appropriate reduction in the price or termination of the contract. In particular, the consumer has the right:
to. to repair or replace the goods, at his choice, unless the requested remedy is impossible or excessively onerous compared to the other; the requested remedy is "excessively burdensome" when it imposes unreasonable costs on the seller compared to the alternatives, taking into consideration the value of the intact asset, the extent of the defect and the possibility of resorting to alternative remedies without significant inconvenience for the consumer;
b. alternatively (where the first two remedies are impossible or excessively onerous, or have not been carried out within reasonable terms, or previous repairs or replacements have caused significant inconvenience to the consumer), to request a price reduction or termination of the contract.
3.7.6. The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly – i.e. Drestige Web Srl or by sending an email to: servizioclienti@drestige.com
3.7.7 DRESTIGE's services to end customers
The Services we offer allow you to search the DRESTIGE.COM Website and purchase products from a wide range of boutique partners and brands. DRESTIGE.COM also offers: product delivery and dedicated customer service.
Please note that the supply relationship for the product delivery service is between DRESTIGE WEB S.R.L. and the end customer and therefore undertake to conclude a contract for the delivery services offered by us. We may request an additional cost for the performance of these services, which will be indicated at the time of checkout and before confirming the purchase of the products. The contract concluded with us is to be considered fully executed upon delivery of the products by the courier.
Products
DRESTIGE WEB S.R.L. is responsible for the products on sale on www.drestige.com and undertakes to provide as accurate a description as possible of the products offered on DRESTIGE.COM. However, as the descriptions are based on information provided to us by Partners, we cannot guarantee that all details are always accurate, complete or error-free. To get more information about a product, please contact our Customer Service representatives. Product images featured on DRESTIGE.COM are for illustrative purposes only and whilst we try to provide accurate color reproduction, we cannot guarantee that the
reproduction of the images on your monitor reflects the actual color of the products.
We do not allow Partners to offer defective items or products of lower quality than the quality levels usually offered on DRESTIGE.COM. If an item you ordered is not as described, is faulty or is of inferior quality, you can return it to us. Once the item is received a full refund of the faulty product will be issued or alternatively a discount, replacement or repair of the item will be offered where possible, as agreed by us on a case by case basis, therefore the final consumer who purchases on drestige.com with any available payment method will always be subject to protection and guarantee by DRESTIGE.COM
The products sold are supplied exclusively for domestic and private use. You agree not to use the products for commercial purposes or for resale. You also agree not to export, re-export or otherwise transfer the products to any country or territory that is subject to embargoes or sanctions. Neither we nor the Partners can be held responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.
Orders, prices and payment
The moment you complete the checkout process and place your order by clicking on the "Complete Order" button on the checkout page, you are confirming that you wish to purchase the products on DRESTIGE.COM. Your order is subject to these Terms and Conditions. All orders are subject to availability and order cost confirmation. After concluding the sales contract, DRESTIGE has a legal obligation to supply you with goods compliant with the contract. Legal ownership of the purchased product will pass to you upon acceptance of payment. The inherent risk of the product will continue to be the responsibility of DRESTIGE until the product is delivered to the address indicated at the time of the order.
DRESTIGE allows you to check your order and correct any errors before completing your purchase. We urge you to check and verify your order at each step of the ordering process, as it is your responsibility to ensure that the information you provide is accurate (for example, correct products, quantities, sizes, colours, etc.).
After placing an order, you will receive an e-mail message confirming receipt of the order. This e-mail constitutes an attestation for information purposes only and is not to be considered as acceptance of the order. The contract concluded between you and DRESTIGE.COM regarding the products will only be concluded after our verification. In case of non-confirmation we will promptly inform you and proceed with the cancellation of the order and relative refund if the payment has already been concluded.
DRESTIGE undertakes to provide prices and availability consistent with reality and to ensure that all details, descriptions and prices indicated on DRESTIGE.COM are accurate. If we discover an error in the price of the products ordered, we will inform you promptly and offer you to reconfirm your order at the correct price or cancel it. In which case we are unable to contact you, the order will be considered cancelled. In case of cancellation following the payment of the products, you will receive a full refund as soon as possible.
Delivery costs are not included in the price and, therefore, an additional fee will be charged. Delivery costs (which include the VAT we charge) vary depending on the products ordered and the delivery location. Depending on the delivery location, different tax rules and additional charges may apply. If the items come from a Partner located outside your territory, import charges may apply when the products are delivered. During the checkout phase, you will be informed about the inclusion of customs duties or if it is necessary to pay them once the products are received. If they are not included, neither we nor the Partner have any control over these charges and are unable to advise you on their amount. You will be responsible for paying any such import fees and taxes that are not included. Before placing your order, please contact your local customs office to obtain more information and an "estimate of landed cost".
For further clarifications, contact the respective tax authorities. Please note that if you return an item, you will be responsible for import taxes and duties.
After verifying your payment details and when we accept and approve your order for delivery, we will send you an e-mail message.
ronica to inform you about it. In the unlikely event that we encounter a problem while processing your order, we will get in touch with you and may request further information to try and rectify the matter.
We reserve the right not to send your order if, for example, the product ordered is out of stock, withdrawn from the market or otherwise unavailable or if we are unable to obtain authorization for the payment made or if you do not meet the eligibility criteria ( e.g. under the age of 18).
Delivery
We will deliver the order within 1-3 days in Italy and 4-7 in the rest of the world from the departure date of the parcel. Shipping times will be shorter if the customer chooses the express service. We will endeavor to ensure that your order is delivered as quickly as possible although, in some circumstances, delivery may be subject to delays due to events beyond our reasonable ability to control. In such cases, we will endeavor to arrange delivery of the products as quickly as possible, but we cannot be held liable for any losses arising from such delays.
Delivery times may vary depending on product availability and delivery location. Delivery times are estimates only and are not guaranteed. The products will be delivered to you directly by the Partners from their offices, so the order can reach you in staggered packages and on different days.
If no one is present at the delivery address to sign for the order, the courier will arrange with you and with our support if required to arrange a new delivery.
International Delivery
If you are purchasing products bound for an international destination, your order may be subject to applicable import duties and taxes when the package reaches its destination. You are required to comply with all applicable laws and regulations of the country to which the products are intended. We will not be held responsible for any infringement of these laws. However, in most cases the prices of products in non-EU countries include customs duties
Order cancellation
If you cancel your order (or part of it) during the cooling-off period, you are required to return the product(s) within 14 days of notification of the cancellation, ensuring that the returned item(s) you comply with the conditions set out in our CANCELLATION section If you cancel the contract between us within the 14 day cooling-off period, we will process the refund due as quickly as possible. In any case, the refund will be issued within 14 days from the date of receipt of the goods
Final sales and promotional periods
SALE or promotional items are not subject to DRESTIGE.COM's standard return and WITHDRAWAL policy and it may not be possible to return them. The possibility of return or refund for Final Sale items purchased on DRESTIGE.com is at the complete discretion of DRESTIGE WEB S.R.L., subject to applicable laws. Furthermore, in case of acceptance of the return, the same could be exclusively charged to the final customer.
3.8. Privacy
3.8.1. You can obtain information on how we process your personal data by accessing the section https://www.drestige.com/privacy.aspx
3.8.2. For any other information on our Privacy Policy you can send requests to the following e-mail address: servizioclienti@drestige.com or to the address of our registered office, Drestige web Srl SS 100, km 18+700 CC il Baricentro Lot 8 Form 2 Casamassima 70010 Bari.
3.8.3. Please read the Privacy Policy carefully, which also applies if the user accesses DRESTIGE.com and uses the relative services, but does not purchase any products. Privacy will help you understand how DRESTIGE.com collects and uses your personal data and for what purposes.
3.9. Dispute settlement, ODR and joint settlement
If you have submitted a complaint to us that we have not been able to resolve together, remember that the online consumer dispute resolution service has been established by law.
Since 9 January 2016 there has been an online platform where you can find the list of bodies you can contact to open an online dispute resolution procedure. Find all the information at the following address http://ec.europa.eu/consumers/odr/
For any further information, do not hesitate to contact our customer care at customerservice@drestige.com
Jurisdiction
For civil disputes relating to the application of Sections I to IV of this chapter, the mandatory territorial jurisdiction lies with the judge of the place of residence or domicile of the consumer
if located in the territory of the State.
Legal Notice on ADR/ODR
Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer who intends to resolve a dispute arising with the merchant can make use of the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having presented a complaint to the company, within thirty days, has not received a response or has received a response not considered satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number: 02/87181126. For more information, see the website: Consorzio Netcomm
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he may file a complaint via the European Union ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: customerservice@drestige.com
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
3.9.1. Editing and updating
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on drestige.com
4. Payments
4.1 For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged for costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
4.2 In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to the banks, which provide the related electronic payment services remotely, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on DRESTIGE.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account upon shipment of the purchased products.
4.3 Cash on delivery cannot be accepted for multiple purchases from different partners.
5. COUPONS
5.1 COUPONS are personalized codes that allow you to take advantage of a discount on purchases made on DRESTIGE.COM.
5.2 The INSERT COUPON box is displayed on the first page of the purchase process: once the items have been inserted in the SHOPPING BAG, enter your code in the USE A COUPON CODE box and click on APPLY.
5.3 Restrictions on the use of the COUPON A). The value COUPON cannot in any way be converted into cash; B). It will not be possible to use multiple COUPONS in the same order; C). It is not valid for all discount ranges on the site
5.4 If for some reason you are not satisfied with your order, you can return the item on which you applied the COUPON by following the standard return procedure which can be consulted in the Returns section. Once your return has been accepted, you can arrange to receive a new COUPON with our customer service by sending a request to Servizioclienti@drestige.com. To find out the specific methods of shipping and delivering the products, access the Shipping section, at inside the INFORMATION area i. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order form is sent.
5.5 DRESTIGE GIFT CARDS
DRESTIGE Gift Cards are available exclusively online at DRESTIGE.COM.
With the DRESTIGE Gift Card, available in different denominations and colors, you have access to the entire selection of exclusive items and advantageous Drestige promotions.
The perfect gift for you or for whoever you prefer and that never ceases to amaze.
The Gift Card is valid only for purchases on drestige.com and use requires registration and acceptance of the terms of use.
It is not possible to purchase the Gift Card with cash on delivery or cash on delivery.
The DRESTIGE Gift Card is valid for 12 months from the date the confirmation email is sent, can be used for one or more orders and can also be used for orders with a value higher than that of the DRESTIGE Virtual Gift Card
Purchases using DRESTIGE Gift Cards must be made in the same currency in which the card was issued.
It cannot be redeemed for cash or resold and is not exchangeable. It is recommended to keep it carefully because it can be used by anyone who finds it.
The Gift Card is issued and managed by Drestige Web Srl; the use is regulated by the Italian laws. Drestige Web Srl is not responsible for any loss or damage resulting from loss or theft of the DRESTIGE Gift Card or from unauthorized use of the same.
For any information contact customer service.
The DRESTIGE Gift Card code will only be sent to the email address specified at the time of purchase and can only be used with this email address and after contacting customer service at customerservice@drestige.com. DRESTIGE WEB S.R.L. shall not be held responsible in the event of DRESTIGE Gift Cards being sent to an incorrect or incomplete address provided by the purchaser.
The DRESTIGE Gift Card will be sent within 24 hours of payment confirmation in PDF format with the chosen value, remember that the code will only be activated after contacting customer service. To allow shipping within these times, the purchase must be made with an immediate payment system such as credit card or pay pal. The Virtual Gift Cards purchased by bank transfer will be sent to the recipient after receipt of the payment by DRESTIGE.COM.
The codes cannot be combined with other DRESTIGE Gift Card codes and other Credits.
The DRESTIGE Gift Card cannot be used to purchase another Virtual Gift Card and cannot be converted into cash or credit. The customer may request a refund of the DRESTIGE Gift Card purchased, if not used, within 14 days of purchase.
Orders placed with DRESTIGE Gift Cards can be returned; the amount relating to the returned goods will be credited back to the DRESTIGE Gift Card. Orders placed using DRESTIGE Gift Cards are subject to the Commercial Policy, Privacy Policy and Site Regulations published on DRESTIGE.COM.
DRESTIGE.COM reserves the right to refuse orders placed through the use of DRESTIGE Gift Cards that show signs of duplication and fraudulent use.
6. Customer Support
6.1 You can request any information through our assistance services: contact Customer Service. For further information access the CONTACTS area
7. Right of withdrawal
7.1 For purchases outside the E.U. the return is charged to the customer.
7.2 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on DRESTIGE.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen garment with another one.
8 To withdraw from the contract you can use the Return Form (compliant with the standard form pursuant to art. 49, paragraph 4 of the consumer code) to be completed and sent directly online through the DRESTIGE.com website, or compiled and sent to Seller other explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be sent directly online through the DRESTIGE.com website, the Seller will send you confirmation by e-mail of receipt of the request for withdrawal. If, however, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will fall on you.
8.1 Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you communicated your decision to withdraw from the contract to the Seller.
8.2 The only expenses charged to you are those for returning the purchased products, unless the Seller has expressly exempted you from such expenses at the time of purchase and on the further condition that you use the shipper indicated by the Seller in the Return Form.
8.3 If you decide to use the shipping agent indicated by the Seller in the Return Form, however, you will not have to personally carry out the payment of the costs, at your expense, for returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, for the payment of the return, will in fact withhold from the refund a lump sum equal to the standard shipping cost of the products purchased. Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller releases you from any liability in the event of loss or damage to the products during transport.
8.4 If you decide to use a shipping method other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs, at your expense, for returning the purchased products yourself. In this case, an amount equivalent to the cost of the products purchased will be refunded, while any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one will not be refunded. In this case, you may be responsible for the loss or damage of the products. Otherwise, the Seller may withhold the products, in addition to the sums already paid for their purchase.
8.5 If, upon delivery of the products previously contracted with the Seller, the buyer refuses delivery of the package (without just cause communicated in time to our customer service: ServizioClienti@DRESTIGE.COM or fails to indicate an exhaustive shipping address will be entitled to a full refund of the sums already paid to the Seller. In this case, a sum equal to the shipping cost will be deducted from the foreseen refund (outbound: to the customer and return: to the Seller. Everything will be specifically communicated to you, via e-mail, from the Seller Within 14 days of sending the e-mail with which you will be notified of the amount deducted from the refund, you can choose to get back, at your own expense, the products in the state in which they were returned to the Seller, notifying to the Seller himself, in the manner that will be communicated to you
9. Refund times and methods
9.1 After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller sends you, via e-mail, the relative confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will inform you, via e-mail, of the found existence of a decrease in the value of the returned products, deriving from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller also informs you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
9.2 Whatever method of payment you use, the full or partial refund is activated by the Seller in the shortest time possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.
9.3 The Seller makes the refund using the same means of payment you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to pay any additional cost as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be executed by the Seller, in in any case, against the person who made the payment.
9.4 The value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
9.5 The Seller indicates the shipping agent for returning the products: BRT courier in Italy (http://www.brt.com/) or DHL Sardinia, Sicily and DHL, Boxberry courier in Russia. The customer must use the pre-printed adhesive label attached to the package containing the products (label present only for DHL orders outside Italy), you can return the products ducts to the Seller, without personally paying the necessary expenses. For returns in Italy, the label is placed by the courier upon collection. According to the methods and terms established for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the products purchased, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in the event of loss or damage to the products during transport. For returns from Russia and the rest of the world, the entire operation is the responsibility of the customer who can independently decide which courier to use for the return. Only the parcel tracking number is required which the customer can send to customerservice@drestige.com
9.6 If you decide to use a different shipping agent from the one indicated by the Seller to return the products, you will be responsible for the shipping costs, including liability in the event of loss or damage to the products.
10. Privacy
10.1 You will be able to obtain information on how we process your personal data by accessing the Privacy.
10.2 We also ask you to read, if you have not already done so, our General Conditions of Use because they contain important information on how we treat the personal data of our users and on the security systems adopted.
10.3 For any other information on our Privacy Policy you can send requests to the following e-mail address: servizioclienti@drestige.com or to the address of our registered office, SS 100 KM 18+700 C.C. The center of gravity lot 2 module 8 Casamassima Bari
11. Governing Law and Dispute Resolution
11.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. matter of distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
12. Modification and update
12.1 The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on DRESTIGE.com.
PASSING OF RISK CLAUSE
According to the provisions of art. 63 of the Consumer Code, the "risk of loss or damage to the goods for reasons not attributable to the seller, is in fact transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, physically enters possession of goods.
“Any damage to the packaging and/or the product or the mismatch of the package number of the indications must be reported immediately in writing on the courier's delivery note. Where permitted by current law, once the courier's document has been signed without the customer having raised objections, the customer will not be able to make any objection regarding the external characteristics of the delivered package
“The customer must check the Products immediately upon delivery, to ascertain their conformity with what was ordered, the possible lack of some of the products ordered or report any obvious defects in the products. In the event that the customer has signed the delivery document without reservations, he will not subsequently be able to make any objection, except for hidden defects." In the event of damage to the product or mismatch, the clauses formulated above limit the claims that the consumer could make if they are not raised immediately after delivery, objections to the courier are raised in the event of non-hidden defects (activities that the law does not require from the consumer or that the same could not perform for example if the delivery is made to a third party)
LIMITATION OF LIABILITY.
Apart from cases of willful misconduct or gross negligence, Drestige web S.r.l will not be liable in any way towards the Customer for indirect or consequential damages that may derive from the purchase of products offered for sale on the site. In the latter, a limitation of liability relating to possible inadequate graphic representations of the images of the products on the site, according to the wording of the clause, even if not attributable to factors beyond the seller's control (e.g. due to the internet browser or monitor used by the consumer): “3. Purchase procedure. The site shows, for each Product selected, an image d
el Product itself, the unit price, the color and the sizes. The images are used for illustrative purposes only of the Product; Drestige web S.r.l cannot therefore be held responsible for any inadequate graphic representation of the products presented on the site".
Please read the Privacy Policy carefully, which also applies if the user accesses DRESTIGE.com and uses the relative services, but does not purchase any products. Privacy will help you understand how DRESTIGE.com collects and uses your personal data and for what purposes.
1. Intellectual Property Rights
The contents of DRESTIGE.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on DRESTIGE.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes , the functions and the software which are part of DRESTIGE.com, are protected by copyright and by any other intellectual property rights of DRESTIGE and other rights holders. Reproduction, in whole or in part, in any form whatsoever, by DRESTIGE.com of its contents is prohibited without the express written consent of DRESTIGE.
DRESTIGE has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of DRESTIGE.com and its contents. With regard to the use of DRESTIGE.com, you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same display of DRESTIGE.com and its contents and all other navigation operations on the website that are performed only for a legitimate use of DRESTIGE.com and its contents.
However, you are not authorized to make any reproduction, on any medium, in whole or in part of DRESTIGE.com and its contents. Any act of reproduction must be, from time to time, authorized by DRESTIGE or, if necessary, by the authors of the individual works contained on the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of DRESTIGE and of the authors of the individual works contained on the website. The authors of individual works published on DRESTIGE.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act of damage caused to the works, whether prejudicial to their honor or reputation.
You undertake to respect the copyright of the artists who have chosen to publish their works on DRESTIGE.com or who have collaborated with DRESTIGE.com in the creation of new forms of expression and art intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you may not alter or otherwise modify the protected contents and works without the consent of DRESTIGE and, where necessary, of the individual authors of the works published on DRESTIGE.com.
2. Trademarks and Domain Names
DRESTIGE is the exclusive owner of the registered logos "DRESTIGE " and "DRESTIGE.com" and of any other distinctive sign including the word "DRESTIGE", including the domain name "DRESTIGE.com".
All other distinctive signs that distinguish the products sold on DRESTIGE.com and present on the website are registered trademarks of their respective owners and are used within DRESTIGE.com, for the sole purpose of distinguishing, describing and advertising the products on sale on DRESTIGE.com.
DRESTIGE and all other registered trademark owners have the right to make exclusive use of the trademarks of their respective ownership.
You are not authorized, except with the consent of DRESTIGE and any other owner of registered trademarks, published on the website, to use said trademarks to distinguish products or services, even if not similar to those of DRESTIGE.com or other trademark owners.
Most of the trademarks present on the website and referring to products for sale on DRESTIGE.com are famous trademarks known to the general public and to every user of DRESTIGE.com.
Any use of these trademarks not in accordance with the law and, as unauthorized is prohibited and has serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on DRESTIGE.com to unduly take advantage of the distinctive character or reputation of these trademarks or in such a way as to cause damage to them and their owners.
3. Content Warning
DRESTIGE has taken every precaution to prevent content from being published on the website that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of DRESTIGE.com users, may be considered harmful to civil convictions, of human rights and the dignity of people, in all its forms and expressions.
In any case, DRESTIGE does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy.
However, if such contents are deemed unlawful or illegal in some of these countries, please do not access our website and if you choose to access it in any case, we inform you that the use you decide to make of the services provided by DRESTIGE.com will be your exclusive and personal one
