RIGHT OF WITHDRAWAL

1. You have the right to withdraw from the contract concluded with the Seller, without any penalty and without providing any reason, within fourteen (14) days from the date of receipt of the products purchased on DRESTIGE.com.

In specific cases, duly indicated in the Right of Withdrawal section, it may be possible to exchange the selected item for another product.

2. To exercise your right of withdrawal, you may use the After-Sales Service (in compliance with the standard withdrawal form pursuant to Article 49, paragraph 4 of the Italian Consumer Code), to be completed and submitted online through DRESTIGE.com, or you may send an explicit statement of your decision to withdraw from the contract to the following email address: servizioclienti@drestige.it.

If you use the online withdrawal form, you will receive confirmation by email acknowledging receipt of your request.

If you choose to submit a different declaration of withdrawal, the burden of proof regarding the correct and timely exercise of your right of withdrawal shall remain with you.

3. Once you have exercised your right of withdrawal, you must return the products by handing them over to the courier within fourteen (14) days from the date you communicated your decision to withdraw.

Products must be returned:

• intact

• in perfect condition

• never worn

• complete with original boxes, accessories, and protective elements

• with the security tag still attached

Any product that Drestige determines to be damaged, used, incomplete, or soiled will not be eligible for a refund.

4. Return Costs

Return shipping costs are borne by the customer, unless the Seller has expressly provided different conditions at the time of purchase and provided that the courier indicated in the Return Form is used.

Applicable return costs:

Italy: € 7.90
Europe: € 10.90
Non-EU countries: entirely at the customer’s expense

For non-EU countries, any customs duties, import taxes, or customs-related charges connected to the return are entirely borne by the customer.

5. If you use the courier indicated in the Return Form, the Seller will advance the return shipping costs on your behalf and will deduct a lump sum corresponding to the standard shipping cost from the refund.

From the moment the products are handed over to the courier indicated by the Seller, the risk of loss or damage during transport shall be borne by the Seller.

6. If you choose a courier other than the one indicated by the Seller, return shipping costs will be entirely borne by you.

In such case, only the amount paid for the purchased products will be refunded. Any additional costs incurred for choosing a shipping method or delivery option other than the standard one will not be refunded.

In this case, the risk of loss or damage remains with you until the products are received by the Seller.

7. Refusal of Delivery

If, at the time of delivery, the customer refuses the package without justified reason previously communicated to customer service (servizioclienti@drestige.com), or provides an incomplete or incorrect shipping address, the customer shall not be entitled to a full refund of the amounts paid.

The following amounts will be deducted from the refund:

• outbound shipping costs (to the customer)

• return shipping costs (back to the Seller)

The deducted amount will be communicated via email.

Within 14 days from such communication, you may request the reshipment of the products, at your own expense.