WELCOME SUMMER for you an extra 10% discount on the entire drestige catalogue, code: PROMO10

FAQ

How do I create my personal DRESTIGE account?

You can create a new account by clicking on MY ACCOUNT at the top right of the homepage. A window will open: click on REGISTER and fill out the form.

To create an account, the following information is required: name, surname, email address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties.
 
How can I change or regenerate my account password?

To change your password click on MY ACCOUNT. Here you will find the RECOVER PASSWORD link to proceed: set the new password by following the instructions you will receive by email and click on SAVE. If you logged in via Google or Facebook and therefore did not enter your password during registration, you will not be able to ask for a new password, but you will simply have to log in again with the method you used the first time.

 

The items for sale are original and new?

DRESTIGE WEB S.R.L. markets the products of its partners who are all authorized resellers of all the brands present online. The drestige.com website features authentic and new clothing, shoes and accessories from the leading designers in the fashion industry.

 

Why am I being asked to enter the tax code?

By virtue of a legislative decree, it has become mandatory to enter your tax code for all orders placed on DRESTIGE.COM with invoicing in Italy. If you want to know more, we invite you to read the Decree of the President of the Republic of 26/10/1972 n. 633. In particular the section dedicated to Art. 21, 2nd paragraph, letter e) and f) relating to the obligatory nature of the tax code for invoicing purposes.

 
Are the photos of the articles always true?

Most of the photos of the items on DRESTIGE.COM faithfully reflect the product itself, however in some specific cases such as in the case of similar colors such as white or cream, dark brown or black or green and for particular weaves of fabric it is advisable to request specific information from our customer service by writing to servizioclienti@drestige.com

 

Are the sizes of the products standard?
In most cases the universal sizes such as S, M, L etc or 40, 42, 44 etc and also the shoe sizes are not universal but vary according to the brand you want to buy and therefore it is advisable to check the actual measurements of the garment on the official website of the manufacturer. DRESTIGE.COM can help you choose the right size for you in the REGULATION section - SPECIFY SIZES or by contacting our customer service servizioclienti@drestige.com
 
 

Are out of stock items restocked?

DRESTIGE.COM reflects the actual availability of articles from all sales partners.

If a size isn't available, it means it's out of stock and unfortunately we don't know if it will be restocked later in the season. Our customer service is therefore unable to find another size even if the contact is made directly with the operator via whatsapp or by direct call.

We offer the customer the possibility to register his email and receive an update when the product or size is back in stock

We invite you to periodically check the article or collection page to find any new availability of sizes or models and to use the WISHLIST to always keep an eye on your favorite items.

 

I want to buy a beauty item, how can I know the main ingredients?

For more details on a specific beauty item, please visit the product information page.

If there is no information, please contact our customer service who will support you

 

Return policy for beauty items?

Our beauty items can be returned on condition that they are unopened and unused and that their packaging and seals are intact. Some beauty products containing hazardous or flammable materials may present risks during storage, handling or transport and cannot be returned.

For more information on the Returns Policy, consult the Returns and Refunds page


What should I do if my beauty item is damaged, defective or wrong?

If your item is damaged, faulty or incorrect on delivery, please check the Orders & Returns section of your account to book a return.

For any question, contact our Customer Service


Can I exchange my beauty item?

We do not currently offer exchanges, but some of our beauty items can be returned using our free returns service. Please ensure your item is unopened and unused, with packaging and seals intact.

 
Why don't I see my order in my account immediately after the purchase?

On rare occasions it may happen that in periods of heavy traffic such as the Black Friday week, the pre-Christmas period and sales, order processing may slow down but don't worry because within a few hours your order will be generated and processed as per DRESTIGE policies on the following working day.

 

When will my order be shipped?

Items already available are shipped in 1-2 working days (Monday-Friday) from the date of the order, except for remote areas. During the period of sales or promotions, shipments may take longer.

Delivery usually takes place between 09:00 and 18:00

  • For EXPRESS shipments outside Italy, shipping times are 2-4 working days.
  • For STANDARD shipments outside Italy, shipping times are 7-10 working days.
  • For shipments outside the EU, shipping times are 3-7 working days except for remote areas.

Delivery takes from 2 to 7 working days, depending on the destination location and the shipping method chosen. Delivery times are calculated from the moment the order is shipped and are purely indicative. We always try to deliver orders within the stated times, but sometimes delays may occur due to customs clearance or failed payments.

If you purchased items from multiple locations and/or multiple partners, you may receive more than one package on different days and separate deliveries

 

Delivery to the USA

For international orders to the United States, US Customs may require IRS, EIN, or SSN numbers before approving delivery to your address. You will have one week to provide this information, after which your order will be sent back to the DRESTIGE Partner and you will receive a refund of your purchase.

 

What are the shipping costs?

Shipping methods and costs vary depending on the delivery country. You can find all the information in the REGULATIONS – SHIPMENTS section, https://www.drestige.com/spedizioni.aspx by choosing the desired delivery country from the drop-down menu.

 

Is it possible to cancel my order?

Cancellation can only be requested for orders that have not yet been processed.

To request the cancellation of an order, it is necessary to send a request as soon as possible to customerservice@drestige.com indicating the order number, name and surname indicated during registration. The application will be processed shortly

If cancellation is not possible, the order can only be rejected later by opening a return notification. Refunds for orders are usually made within 24 working hours following cancellation. If there are any delays, please do not hesitate to contact us. For credit card refunds, times may be longer; these depend on your credit institution.

 

Is it possible to add an item to an already completed order?

Sorry, it is not possible to add an item to a completed order. You have to proceed with a new order

 

How do I make a return?

If for any reason the customer is not satisfied with his purchase, the unworn items still equipped with the anti-return security thread can be returned within 14 days from the date of receipt of the goods with return costs borne by DRESTIGE. To change size, color and article, you must proceed with a new order. After 14 days, the return, if accepted, can be managed by charging the shipping costs to the customer, which will be deducted during the refund phase. What has been said above is valid for all countries in which the conditions of sale explicitly state that returns are to be paid by DRESTIGE. In other countries, the rule of return to be paid by the customer always applies in any case.

Returns without a security thread, worn, used and/or washed will not be accepted.
To request return authorization, access the MY ACCOUNT – MAKE A RETURN section, select the reason, select the order and the items to be returned. The refund will be arranged in the same way in which the order was paid. In case of cash on delivery, the refund will be made by bank transfer to the IBAN address which can be communicated to servizioclienti@drestige.com. In case of a POSTAPAY EVOLUTION account, please indicate the IBAN.
Once the procedure is completed, DRESTIGE will send a confirmation email with the label attached for customers outside Italy together with the return instructions. For customers in the Italian territory, only the instructions for the return will be provided.


How can I return my item?

Here's how:

Go to the Orders and Returns section if you have an account or click here if you placed your order in guest mode – you will need to provide your order reference number and your email.
Find the order you want to return and click Return.
Select the items and the reasons for your return.
Prepare your return
Place your item inside the DRESTIGE/NEUTRAL box/packaging, without forgetting any boxes, protective bags or branded cases.
Stick your return label (with three barcodes) on the outside of the DRESTIGE packaging. If you are returning multiple beauty items delivered in separate packages, please ensure you prepare the return packaging in the same condition as delivered with the new return labels.
If you received a return note in your order, please attach it to the outside of your parcel.
Deliver the waybill (Waybill doc, with a single barcode) to the courier. Make a note of the vehicle number below the barcode to track your return.
Ask the courier to scan the package upon collection.

 

I have to return my order in DRESTIGE packaging?

We recommend returning in reusable DRESITGE packaging. If this is not possible, look for a suitable box so that the item can be returned in perfect condition. The item must be returned unused and undamaged, with tags, original boxes and brand packaging.

 

Will the courier be able to collect more than one package?

Yes, your courier should be able to collect more than one parcel. If you are returning items to multiple Partner brands or boutiques, you will still need to request separate collection for each package in your account.

 

When will I receive my refund?

You can track your return using the number assigned to your return label.

Once the Partner brand or boutique receives your return, it will be processed. This operation can take up to 6 calendar days. As soon as the return request has been accepted, we will send you a confirmation email.

We will then process the refund to your original payment method. Please note that refunds can take up to 10 days to appear in your account, depending on your payment provider.

 

I have not received the invoice. Where can I find it?

We are working to make shopping on our site more sustainable and for this we have removed invoices from DRESTIGE parcels. Log into your DRESTIGE account on the website to download it.

 

I want to return my order, do I need to enter a return customs receipt? Will it be included in my order?

All Drestige.com orders that need to clear customs will be accompanied by a receipt, also called a Return Note. When preparing your return, you will need to include the Return note on the outside of the DRESTIGE.COM box.

 

Returns Refunds:

As soon as we receive your return at DRESTIGE logistics and the items have been checked, we will process the refund within 7 working days

In case of orders paid on delivery we will proceed only after receiving the IBAN

It may take at least ten days for the refund to be credited to your account, due to bank times.
Canceled Orders:
The refund will be made as soon as you receive our email confirming the cancellation or in any case within 3 days
It may take at least ten days for the refund to be credited to your account, due to bank times.

 

Are delivery charges and duties refundable?

Original delivery charges will not be included in the refund. If you have placed an order in a DAP (return to destination) location, taxes and duties will not be refunded by DRESTIGE. You may be able to get a refund by contacting your local customs office directly. If you have placed an order at a DDP (delivered duty paid) destination, the taxes and duties will be refunded by DRESTIGE.

 

Return policy for beauty items?

Our beauty items can be returned on condition that they are unopened and unused and that their packaging and seals are intact. Some beauty products containing hazardous or flammable materials may present risks during storage, handling or transport and cannot be returned.

For more information on the Returns Policy, consult the Returns and Refunds page

 

Can I order over the phone?

Yes, our worldwide Customer Service team will be happy to help you complete your order over the phone.

 

Is there a size guide?

The wording Size guide is present on the product page to see the table with the conversions.

 

Why can't I receive certain items?

Although DRESTIGE ships worldwide, the brands on our site choose where to send their items. Therefore, some may not be available in all locations. Some items may also be subject to restrictions by the customs authorities of the country of destination.

 

What should I do if I receive a defective or damaged item?

Please rest assured that all of our items are inspected by our QC department before being shipped.
In the event that you receive a defective item, please send an email to customerservice@drestige.com specifying your order number and item code and attaching photos (with the security thread visibly attached to the garment) through which we can analyze the defect.
Please note that items which have been damaged through normal wear and tear, whether by accident or through misuse, will not be considered faulty.
In the event that the parameters are respected, we will proceed with the exchange, the refund (subject to return) or a further price reduction in the event that there is a desire to keep the item on the part of the customer.

 

How can I receive DRESTIGE promotions?
The proms special options outside the sales period and Black Friday are reserved only for customers subscribed to our newsletter service.

 

Some brands excluded from promotional discounts?

Yes, promotional discounts can only be redeemed on select brands and items. As each DRESTIGE promotion is different and not all partners participate in ongoing promotions with their products. We cannot provide a list of excluded brands and items. However, items marked or added to the promotion page may be eligible for the promotional discount.For more information, see the Terms & Conditions page.

 

How do I know if my item is eligible for a promotion?

Items marked or added to the promotion page may be eligible. If a minimum spend applies, it must be spent in a single transaction. For more information, visit the Promotions: Terms and Conditions page.

 

The item I want is part of the promotion, but my size is not discounted. Why?

On DRESTIGE, you buy items from Partner brands and boutiques from all over the world. If the size you want comes from a brand or a Partner boutique that does not participate in our DRESTIGE promotion, it will not be discounted.

 
How much taxes and customs charges will I have to pay?

The prices on DRESTIGE.COM are indicated with VAT included. By entering the destination country of the order during the purchase procedure, this information is used to calculate the VAT on the sale and the shipping costs. The total amount of the order is calculated at the end of the purchase procedure, after having indicated the country of shipment and the desired payment method. Taxes and shipping costs are indicated in the cart before making the payment. In the case of shipments outside the EU, the total amount of the order shown on the invoice includes all taxes and customs duties. The cost of customs clearance operations are borne by Drestige who will clear the product on behalf of the customer.

 
Where is my order?
 Upon shipment of the order, DRESTIGE.COM sends you an automatic e-mail containing the tracking number provided by our couriers (BRT, DHL), with the possibility of tracking them on the respective online websites of the couriers.
 
Is my personal data kept confidential?
  Drestige web s.r.l. ensures that all information provided will be kept private and confidential. For no reason are personal data disseminated or transferred without explicit written consent. To register and be able to purchase on the DRESTIGE.COM website, the following data is required: name, surname, date of birth, e-mail address, or simply the e-mail address requested during the purchase procedure. Subscribing to the Newsletter and sending commercial information takes place only with the prior explicit consent of the user, by selecting the appropriate checkboxes visible on the site DRESTIGE.COM uses the information received to inform you, via e-mail, of new products and services , updates and news (Newsletter). If you prefer not to receive these informative e-mails, you can unsubscribe from the newsletter at any time using the Unsubscribe function. For more information, please consult the Privacy Policy.
 
Which payment method can I use?
  To purchase on DRESTIGE.COM you can choose to pay with: - Credit Card: (Visa, Visa Electron, Mastercard, Maestro and American Express), IDEAL, SOFORT, GOOGLEPAY, AMAZONPAY, SATISPAY, MY BANK, (Banca Sella), YANDEX , HYPE, PAY PAL, MARK. The total amount will be charged to you as soon as the order is ready for shipment. If this is your first order, for security reasons the card header data must match the shipment data. In particular, in case of payment with American Express, the order header data must always coincide with the shipping and credit card header data. - PayPal:. We remind you that you can combine your credit card with a PayPal account even if you don't have a PayPal account. DRESTIGE.COM reserves the right to proceed with order fulfillment only if the data registered for the PayPal account coincide with the billing and shipping data of the order itself - Bank Transfer: you have two working days to send by e-mail the CRO of the transaction, in order to keep aside the requested products. The orders will be shipped as soon as we have received the accounting of the amount. Cash on delivery: payment is made in cash on delivery and is only available for shipments to Italy. It can be requested and granted in exceptional cases even outside Italy, Cash on delivery cannot be accepted for multiple purchases from different partners.
 
What is the Tax Free price?

The wording Tax Free refers to the price of the product less the Value Added Tax. The Tax Free price is reserved foronly customers residing outside the European Community: the order holder and shipping data must be addressed to a non-EU country. Insert the products in the cart and enter the shipping data: the system automatically calculates the total tax free minus VAT.
 
In which countries are deliveries made?
Shipments are made worldwide on a DDP (Delivery Duty Paid) basis. In this case, all customs duties and taxes are borne by Drestige which, upon receipt of the goods, will carry out the customs clearance. Shipments destined outside the European Community are exempt from VAT (Value Added Tax) but are subject to import taxes (DDP - Delivery Duty Paid) based on the internal regulations of each State. The payment of these import taxes (DDP) are the exclusive competence and responsibility of Drestige. The prices of the products published on the DRESTIGE.COM website reflect the actual sale price of the goods which includes import taxes (based on the internal regulations of each State). For precise information on the amount of customs costs, the Customer can contact the competent Customs Office.
 
Can I collect my order directly from the boutique in Polignano a mare?
It is not possible as most of the items are not always present in the boutique and/or belong to the various partners.

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