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Faq

How do I create my personal account on DRESTIGE?

 

You can create a new account by clicking on MY ACCOUNT at the top right of the homepage. A window will open: click on REGISTER and fill in the form.

To create an account you need the following information: name, surname, email address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties.

 

How can I change or regenerate my account password?

 

To change your password click on MY ACCOUNT. Here you will find the link RECOVER PASSWORD to proceed: set the new password following the instructions you will receive via email and click on SAVE.

 

Are the items on sale original and new?

 

DRESTIGE WEB SRL markets the products of its partners who are all authorized resellers of all brands present online. The drestige.com website features authentic and new clothing, shoes and accessories from the most important designers in the fashion industry.

 

Are the photos of the articles always true?

Most of the photos of the items on DRESTIGE.COM faithfully reflect the product itself, however in some specific cases such as in the case of similar colors such as white or cream, dark brown or black and for particular textures of fabric it is advisable to request specific information from our customer service by writing to servizioclienti@drestige.com

 

Are the product sizes standard?

In most cases the universal sizes such as S, M , L etc or 40,42,44 etc and also the sizes of the shoes are not universal but vary according to the brands you want to buy and therefore it is advisable to make sure of the actual measurements of the garment on the manufacturer's official website. DRESTIGE.COM can help you in choosing the right sizes for you in the REGULATION - SPECIFY SIZES section or by contacting our customer service servizioclienti@drestige.com

 

Are out of stock items restocked?

 

DRESTIGE.COM reflects the actual availability of items from all sales partners.

If a size is not available, it means it is out of stock and unfortunately we don't know if it will be restocked later in the season. Our customer service is therefore unable to find another size even if contact is made directly with the operator via whatsapp or via direct call.

We invite you to periodically check the article or collection page to find any new availability of sizes or models and to use the WISHLIST to always keep an eye on your favorite items.

 

Why don't I see my order in my account immediately after purchase?

 

On rare occasions it may happen that in periods of high traffic such as black Friday week pre natal period and sales , order processing may slow down but do not worry because within a few hours your order will be generated and processed as per DRESTIGE policies during the day. next job.


 

 

When will my order be shipped ?

 

Items already available are shipped within 1-2 working days (Monday-Friday) from the date of the order except for remote areas. During the period of sales or promotions, shipments may take longer.

Delivery usually takes place between 09:00 and 18:00

For shipments outside from 'Italian shipping times are 3-4 days lavoartivi

For shipments outside the EU , shipping times are 3-7 working days, with the exception of remote areas.

 

What are the shipping costs?

 

 

 

Shipping methods and costs vary depending on the country of delivery. You can find all the information in the REGULARLY - SHIPPING section https://www.drestige.com/spedizioni.aspx by choosing the desired delivery country from the drop-down menu .


 

 

Is it possible to cancel my order?

 

Cancellation can only be requested for orders not yet processed.
To request cancellation of an order must be sent in the most soon as possible Request servizioclienti@drestige.com indicating the serial number, name and surname indicated during registration. The practice will be processed in a short time

If cancellation is not possible, the order can only be rejected later by opening a return report

 

Is it possible to add an item to a completed order?

 

Sorry, it is not possible to add an item to a completed order. We must proceed with a new order.


 

 

How do i make a return?

 

If for any reason the customer is not satisfied with an order, the unused item and again fitted with wire sicur ness antireso can be returned within 14 days of receipt of goods with return costs borne by DRESTIGE. To change size, color and article you must proceed with a new order. After 14 days, if accepted, the return can be managed by charging the shipping costs to the customer, which will be deducted during the refund phase. The foregoing is valid for all countries in which the conditions of sale explicitly make the return payable by DRESTIGE. In other countries there is always the return policy to be paid by the customer in any case.

Returns without a safety thread, worn, used and / or washed will not be accepted.

To request a return authorization, you need to access the MY ACCOUNT section - MAKE A RETURN, select the reason, select the order and the items to be returned. The refund will be made in the same manner in which the order was paid. In case of cash on delivery, the refund will be made by bank transfer to the IBAN address which can be communicated to servizioclienti@drestige.com . In the case of POSTAPAY EVOLUTION Account, please indicate this by indicating the IBAN .

Once the procedure is completed, DRESTIGE will send a confirmation by e-mail with attached the label for customers outside Italy together with the return instructions. For customers in the Italian territory only the return instructions will be provided .

Usually the collection takes place between 09 : 00 -18: 00

 

 

 

 

When do I get my refund?

 

Returns :
As soon as we receive your return at DRESTIGE logistics and the items have been verified, we will process the refund within 7 working days

In the case of orders paid on delivery, we will proceed only after receiving the IBAN. It may take at least ten days for the refund to be credited to your account, due to bank times.

Orders canceled :
The refund will be made as soon as we receive our email to confirm your cancellation or within 3 days
for the accreditation viewing the refund to your account can take at least ten days, due to bank time.

 

 

What should i do if i receive a faulty or damaged item?

 

We guarantee that all our items are checked by our quality control department before they are shipped.

In the event that you receive a defective item, please send an email to servizioclienti@drestige.com specifying the order number and the item code and attaching photos (with the security thread visibly attached to the garment) through which we can analyze the defect.  

Please note that items that have been damaged due to normal wear, accidental or misuse, will not be considered defective.

In the event that the parameters are respected we will proceed with the exchange, the refund (subject to return) or a further reduction in price in case there is the will to keep the item by the customer.

 

 

How can I receive DRESTIGE promotions?

 

Special promotions outside the sales and black Friday period are reserved only for customers subscribed to our newsletter service.

 

How many taxes and customs duties will I have to pay?

Prices on DRESTIGE.COM are indicated with VAT included. By entering the country of destination of the order during the purchase process, this information is used to calculate VAT on the sale and shipping costs. The total amount of the order is calculated at the end of the purchase procedure, after indicating the shipping country and the desired payment method. The taxes and shipping costs are indicated in the cart, before making the payment. In case of shipments outside the EU, the total amount of the order shown on the invoice includes all taxes but not customs duties. The cost of customs clearance operations are charged to the customer, with payment upon receipt of the goods.

 

 

Where is my order located?

At the time of shipment of the order, DRESTIGE.COM sends you an automatic e-mail containing the shipping number provided by our couriers (BRT, GLS, DHL, UPS, BOXBERRY ), with the possibility of tracking them on the respective online sites of the cor rieri.

 

 

 

Is my personal data kept confidential?

Drestige web srl ensures that all information provided will be kept private and confidential. For no reason is personal data disclosed or transferred without explicit written consent To register and be able to purchase on the DRESTIGE.COM website, the following data is required: name, surname, date of birth, e-mail address, or simply the e-mail address requested during the purchase procedure. Subscription to the Newsletter and the sending of commercial information takes place only with the explicit consent of the user, by selecting the appropriate checkboxes visible on the site DRESTIGE.COM uses the information received to inform you, by e-mail, of new products and services, updates and news (Newsletter). If you prefer not to receive these informative e-mails, it is possible at any time to unsubscribe from the newsletter with the Unsubscribe function For more information, please consult the Privacy Policy .

 

Which payment method can I use?

To purchase on DRESTIGE.COM you can choose to pay with: - Credit Card: (Visa, Visa Electron, Mastercard , Maestro and American Express), IDEAL, SOFORT, GOOGLEPAY, AMAZONPAY, SATISPAY, MY BANK, (Banca Sella), YANDEX , HYPE, PAY PAL, BANK TRANSFER, CASH ON DELIVERY. The total amount will be charged to you as soon as the order is ready for shipment. If this is your first order, for security reasons it is necessary that the header data of the Card coincide with the data of the shipment. In particular, in the case of payment with American Express, the order header data must always coincide with the shipping and credit card header data. PayPal :. We remind you that you can combine your credit card with a PayPal account even if you don't have a Pay pal account DRESTIGE.COM reserves the right to proceed with the order fulfillment only if the data registered for the PayPal account coincide with the billing and shipping data of the order itself - Bank Transfer: you have two working days to send via e-mail the CRO of the transaction, in order to keep the requested products aside. Orders will be shipped as soon as we have received the booking of the amount. Cash on delivery: payment is made in cash on delivery and is only available for shipments to Italy. It can be requested and granted in exceptional cases even outside Italy.

 

What is the Tax Free price?

The term Tax Free refers to the price of the product minus the Value Added Tax. The Tax Free price is reserved only for customers residing outside the European Community: the holder of the order and the shipping data must be sent to a non-EU country. Insert the products in the cart and enter the shipping data: the system automatically calculates the total tax free minus VAT. 

 

To which countries are deliveries made?

Shipments are made worldwide on a DDU (Delivery Duty Unpaid - Delivery of goods not cleared through customs) basis. In this case, all customs duties and taxes are charged to the Customer who, upon receipt of the goods, will carry out customs clearance. Shipments destined outside the European Community are exempt from VAT (Value Added Tax) but are subject to import taxes (DDU - Delivery Duties Unpaid ) based on the internal regulations of each State. The payment of these import taxes (DDU ) are the sole responsibility and responsibility of the final customer. The prices of the products published on the DRESTIGE.COM website reflect the actual sale price of the goods which DOES NOT include import taxes (based on the internal regulations of each State). For precise information on the amount of customs costs, the Customer can contact the competent Customs Office .

 

Can I collect my order directly from the boutique in Polignano a Mare ?

It is not possible as most of the items are not always present in boutiques and / or belong to the different partners in their stores.