Terms and conditions
Conditions and Services.
DRESTIGE WEB S.R.L.
S.S. 100 KM 18+700 C.C. IL BARICENTRO LOTTO 7 MODULO 14 CAP 70010 CASAMASSIMA
Tel: +39 080 2465058
Responsible for the publication: Joseph Balice
Capital stock: € 50000,00
REA: BA 628543
Welcome to our website ("www.drestige.com"). Access to and use of www.drestige.com are activities governed by these conditions of use ("General Conditions of Use"). Access to and use of this website presuppose that you have read, understood and accepted these General Conditions of Use as well as the Privacy section and their mandatory nature.
This website is managed and maintained by Drestige web srl. Drestige web s.r.l. is registered with the Register of Companies of Bari, Tax Code and VAT number 08465230723, share capital of Euro 50000.00 fully paid up. The registered office of Drestige web srl. is in Italy, at SS 100, km 18+700 C.C. Il Baricentro, Lotto 7 Modulo 14 cap 70010 Casamassima, Bari. If the services on the website are provided by Drestige Web srl, it is understood that the General Conditions of Use shall govern the relationship between the user and the latter company.
Please note that the services you may access through the website, as well as any new use of the same with respect to their current use, such as the launch of new services by Drestige Web srl, shall be subject to the General Conditions of Use. The user acknowledges that drestige web srl. does not assume any responsibility for the availability and use of the services.
Remember that you can always contact Drestige Web SRL (WWW.DRESTIGE.COM) by e-mail through the Contacts section (firstname.lastname@example.org).
For any other legal information, see the Privacy sections of DRESTIGE.COM.
Drestige Web Srl may amend or simply update all or part of these General Terms and Conditions of Use and the documents referred to therein, at its sole discretion. The amendments and updates of the General Conditions of Use shall be binding as soon as they are published on the website in this same section.
Therefore, you should regularly access this section to check the publication of the most recent and updated General Terms and Conditions of Use of www.DRESTIGE.com.
Please note that the General Terms and Conditions of Use are subject to the provisions of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code") art. 66-bis and, in particular, to the provisions of Section II of the Consumer Code on distance contracts. It is understood that any reference made on the www.DRESTIGE.com website to clothing or other products does not constitute an offer of sale and that the images of the products, as well as the manner in which they are presented on the www.DRESTIGE.com website, are merely for the purpose of illustrating the activities of Drestige Web Srl.
If you do not agree, in whole or in part, with the General Conditions of Use of www.DRESTIGE.com, please do not use our website.
General Terms and Conditions of Sale
The offer and sale of products on our website ("drestige.com") are governed by these General Terms and Conditions of Sale. Products purchased on DRESTIGE.com are sold directly by Drestige Web Srl. ("DRESTIGE"), with registered office in Italy, at SS 100 km 18+700 C.C. il Baricentro Lotto 7 Modulo 14 Casamassima 70010 Bari C.F. and VAT no. 08465230723, Cap. Soc. You can request any information from DRESTIGE through our support services: contact the Customer Service through the email SERVIZIOCLIENTI@DRESTIGE.COM. If you need further information go to the Customer Service area. You will find information on orders and shipments, on refunds and on the return of products purchased on DRESTIGE.com. For any other legal information, please refer to the sections: General Conditions of Use, Privacy and Withdrawal.
Drestige web S.r.l ( drestige.com) adheres to the code of ethics of the Italian Electronic Commerce Association available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel
1. Our commercial policy
1.1 The Vendor offers its own products and those of its partners for sale on drestige.com and carries out its e-commerce activities exclusively with regard to its end users, who are "consumers".
1.2 When we speak of "consumer", we are referring to any natural person who acts on drestige.com for purposes that are not related to his or her commercial, entrepreneurial or professional activity. If you are not a "consumer", please refrain from concluding commercial transactions through drestige.com.
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from persons other than "consumers" or orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively govern the offer, forwarding and acceptance of purchase orders for products on drestige.com between the users of drestige.com and the Vendor.
1.5 The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by parties other than the Vendor who are present on drestige.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Vendor, to check their terms and conditions of sale, because the Vendor is not responsible for the provision of services by third parties other than the Vendor or for the conclusion of e-commerce transactions between didrestige.com users and third parties.
1.6 Drestige.com reserves the right to refuse orders generated on its site, if it considers that there is no appropriate contractual basis for the Seller's policies.
1.7 Drestige.com reserves the right to delete or block users if it considers them unsuitable for the contractual policies of the seller.
2. How to conclude the contract with DRESTIGE
2.1 To conclude the purchase contract for one or more products on drestige.com, you must fill out the order form in electronic format and send it to the Seller, electronically, following the relevant instructions. The purchase contract is stored in our archives:
2. 2 After concluding the contract for the purchase of one or more products, through the transmission of the order form, you will be sent an email summarizing the transaction which contains a reference to the General Terms and Conditions of Sale - Policy - and a summary of information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment that you may use to purchase each product, the method of delivery of the purchased products, the method of handling complaints by the professional, shipping and delivery costs; as well as the Seller's references and geographical and e-mail address and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal and the procedures and timeframes for returning the purchased products (AFTER-SALES SERVICES). You will also be informed of the circumstances in which you will lose your right to withdraw from the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any event, you will be reminded of the existence of the legal guarantee of conformity of the products and provided with the contact details of our after-sales service.
2.3 In the order form, which is displayed immediately prior to the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you as a result of having chosen a different and/or faster shipping method and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after checking that the data relating to your order is correct. The sales contract is stored in our records.
2.4 In the days following your order, in order to improve the quality of the service offered and the customer experience on drestige.com, we will ask you to evaluate the service offered through the feedaty platform - verified reviews. This service is offered in collaboration with Zoorate Ltd.
2.5 Availability of products
The availability of products refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence of products on other sales channels online and in the physical store could be sold to other customers before the confirmation of the order.
Even after the order confirmation e-mail has been sent, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be automatically rectified by eliminating the unavailable product and the purchaser will be informed immediately by e-mail.
If the buyer requests the cancellation of the order, rescinding the contract, DRESTIGE.COM. will refund the amount paid within 30 days after DRESTIGE.COM . has had knowledge of the decision of the buyer to terminate the contract.
Orders will be processed during the following hours: Monday to Friday, in the following time slot: 9:00 - 18:00.
An invoice can only be requested at the same time as the order confirmation by filling in the dedicated forms.
Invoicing requests cannot be accepted after the order confirmation or in the following days.
2.6 Safeguard clause
Should any of the clauses of these General Terms and Conditions of Sale be null and void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.
Any request for information may be sent by e-mail to SERVIZIOCLIENTI@DRESTIGE.COM, by telephone to the toll-free number 800945654 or by filling out the CONTACT FORM on the website:
The number is available from Monday to Friday during the following hours : 09:00 - 13 , 14:30 - 18:00.
2.8 Applicable law and competent court
These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any different overriding mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law, and any disputes arising from and/or related to them shall be settled exclusively by the Italian courts. In the event of a dispute, the competent court shall be the Court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005.
"We inform the Consumer residing in Europe that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve, in a non-judicial manner, any disputes relating to contracts for the sale of goods and services stipulated online and/or arising therefrom. (Pursuant to European Union Regulation No. 524/2013)
Consequently, if you are a consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract concluded on www.drestige.com.
The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT
3. Guarantees and indication of product prices
3.1 On DRESTIGE.COM only luxury brand products of the highest quality are on sale, guaranteed by Drestige web s.r.l..
The price of a product could be different even if it is the same model but of a different size or colour, because the same product is sold by several partners who adopt different price policies.
DRESTIGE.COM will always try to highlight the product of the partner that applies more competitive prices but within the limits of availability of the latter.
Therefore the difference of price on the same article is not to be considered an error and cannot be in any way modified by DRESTIGE.COM.
Our commercial policy, however, is aimed at the constant adjustment of the price by our partners who are not obliged to such adjustment.
ALL BRANDS AND BRANDS PRESENT ON THE DRESTIGE.COM WEBSITE ARE NOT THE PROPERTY OF Drestige web S.r.l. AND ARE TO BE CONSIDERED THE EXCLUSIVE PROPERTY OF THEIR OWNERS.
ANY REPRODUCTION OF THE SAME IS PROHIBITED BY LAW.
3.2 The Seller does not sell second-hand products, irregular products or products of lower quality than the corresponding standards offered on the market.
3.3 The essential characteristics of the products are presented on DRESTIGE.COM within each product sheet. However, the images and colours of the products offered for sale on DRESTIGE.COM may not correspond to the real ones due to the Internet browser and monitor used.
3.4 The prices of the products may be subject to updates. Check the final sale price before submitting the relevant order form.
3.5 Purchase requests from countries not included among those displayed in the SHIPPING section cannot be accepted by the Seller.
3.6 All products have an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part. If you exercise your right of withdrawal, the Seller has the right not to accept the return or not to fully refund the amount paid for the purchase of those products that do not have the relevant tag or have been altered in their essential characteristics and quality or have been damaged, as explained in paragraph 8.10.
3.7 The products sold on drestige.com are protected by the legal guarantee of conformity of the products pursuant to articles 128 et seq. Consumer Code.
3.7.1. Consumer rights regarding the guarantee of conformity of the purchased item
3.7.2. The consumer code (Legislative Decree no. 206/2005) in articles 128-135 provides for the obligation to guarantee to consumers the conformity of the purchased goods with the characteristics and qualities offered. The seller is therefore liable for conformity defects existing at the time of delivery of the goods for all products sold in his shops.
3.7.3. A lack of conformity exists when the product
a. does not comply with the description or does not possess the qualities presented by the seller.
b. has defects that limit its usual performance (e.g. badly sewn buttons, faulty seams).
3.7.4. The Legal Warranty only protects the so-called "consumer", i.e. the natural person who, having purchased a product, acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out and therefore does not apply to products purchased with an invoice and VAT number by professionals and companies.
3.7.5. The legal warranty lasts 2 years from the date of delivery of the goods, regardless of the existence of any other warranties issued by the manufacturer and their duration.
Any lack of conformity covered by the legal guarantee that becomes apparent within this period must in any case be reported by the consumer within 2 months from the date of discovery of the defect. In order to ensure that the defect is not the result of incorrect behaviour on the part of the purchaser
a. the products must not have been used, worn, washed or damaged;
b. the identification tag must still be attached to the products with the disposable seal;
In the event of a lack of conformity duly reported within the time limits, the consumer has the right to have the conformity of the goods restored by the seller, free of charge, by means of repair or replacement, or to an appropriate reduction in the price or termination of the contract. In particular, the consumer is entitled
a. to the repair or replacement of the goods, at the consumer's option, unless the remedy sought is impossible or excessively onerous in comparison with the other; the remedy sought is "excessively onerous" when it imposes unreasonable costs on the seller in comparison with the alternatives, taking into account the value of the undamaged goods, the extent of the defect and the possibility of having recourse to the alternative remedies without significant inconvenience to the consumer;
b. in the alternative (where the first two remedies are impossible or excessively expensive, or have not been carried out within a reasonable time, or previous repairs or replacements have caused significant inconvenience to the consumer), to require a reduction in the price or rescission of the contract.
3.7.6. The consumer may assert his or her rights under the legal guarantee of conformity by contacting the seller of the goods directly - i.e. Drestige Web Srl or by sending an email to: email@example.com.
3.7.7 DRESTIGE's services to end customers
The Services offered by us allow you to search the DRESTIGE.COM Website and purchase products from a wide range of boutique partners and brands. DRESTIGE.COM also offers product delivery and dedicated customer service.
Please note that the product delivery service relationship is between DRESTIGE WEB S.R.L. and the end customer and, therefore, you agree to enter into a contract for delivery services offered by us. We may charge an additional fee for the performance of these services, which will be indicated at the time of checkout and before the confirmation of the purchase of products. The contract concluded with us is deemed to be fully executed upon delivery of the products by the carrier.
DRESTIGE WEB S.R.L. is responsible for the products on sale on www.drestige.com and undertakes to provide a description as accurate as possible of the products offered on DRESTIGE.COM. However, since the descriptions are based on information provided to us by our Partners, we cannot guarantee that all details are always accurate, complete or error-free. If you need further information about a product, please contact our Customer Service team. The product images shown on DRESTIGE.COM are for illustrative purposes only and although we try to provide accurate colour reproduction, we cannot guarantee that the reproduction of the images on your monitor will reflect the actual colour of the products.
We do not allow Partners to offer defective items or products of lower quality than the quality levels usually offered on DRESTIGE.COM. If an item you have ordered does not correspond to the description provided, is defective or of inferior quality, you can send it back to us. Upon receipt of the item, a full refund of the defective product will be issued or alternatively a discount, replacement or repair of the item will be offered where possible, as agreed by us on a case by case basis, therefore the end consumer who purchases on drestige.com with any payment method available will always be subject to protection and warranty by DRESTIGE.COM.
The products sold are provided exclusively for domestic and private use. You agree not to use the products for commercial purposes or resale. You also agree not to export, re-export or otherwise transfer the products to countries or territories that are subject to embargoes or sanctions. Neither we nor the Partners can be held liable for any loss of profit, commercial loss, business interruption or loss of business opportunity.
Orders, pricing and payment
When you complete the checkout process and place your order by clicking the "Complete Order" button on the checkout page, you confirm that you wish to purchase products from DRESTIGE.COM . Your order is subject to these Terms and Conditions. All orders are subject to availability and confirmation of the cost of the order. After concluding the sale contract DRESTIGE has the legal obligation to provide you with goods in accordance with the contract. Legal title to the purchased product shall pass to you upon acceptance of payment. The risk inherent in the product shall remain the responsibility of DRESTIGE until the product is delivered to the address specified in the order.
DRESTIGE allows you to check your order and correct any errors before completing your purchase. We encourage you to check and verify your order at each step of the ordering process, as it is your responsibility to ensure that the information you provide is accurate (e.g., correct products, quantities, sizes, colours, etc.).
When you place an order, you will receive an email confirming receipt of your order. This e-mail is for information purposes only and shall not be considered as acceptance of the order. The contract concluded between you and DRESTIGE.COM regarding the products will be concluded only after our verification. In the event of non-confirmation we will inform you promptly and proceed with the cancellation of the order and relative reimbursement if the payment has already been concluded.
DRESTIGE undertakes to provide prices and availability consistent with reality and to ensure that all details, descriptions and prices shown on DRESTIGE.COM are accurate. If we discover an error in the price of the products ordered, we will inform you promptly and offer to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed to be cancelled. In case of cancellation after payment for the products has been made, you will receive a full refund as soon as possible.
Delivery costs are not included in the price and therefore an additional charge will be made. The delivery costs (which include the VAT charged by us) vary depending on the products ordered and the delivery location. Depending on the delivery location, different tax rules and additional charges may apply. If the items come from a Partner located outside your territory, import charges may apply when the products are delivered. During the checkout process, you will be informed whether customs duties are included or whether they need to be paid once the products are received. If they are not included, neither we nor the Partner have any control over these charges and we cannot advise you on their amount. It is your responsibility to pay such import charges and taxes that are not included. Before placing your order, please contact your local customs office for more information and an "estimated landed cost".
For further clarification, please contact the respective tax authorities. Please note that if you return an item, you will be responsible for import taxes and duties.
After verifying your payment details and when we accept and approve your order for delivery, we will send you an email informing you of this. In the unlikely event that we encounter a problem when processing your order, we will contact you and may request further information to try to rectify the issue.
We reserve the right not to send your order if, for example, the product you have ordered is out of stock, withdrawn from the market or otherwise unavailable or if we are unable to obtain authorisation for the payment you have made or if you do not meet the eligibility criteria (e.g. under 18 years of age).
We will deliver your order within 1-3 days in Italy and 4-7 in the rest of the world from the date of departure of the package. We will endeavour to ensure that your order is delivered in the shortest possible time although, in some circumstances, delivery may be subject to delay due to events beyond our reasonable control. In such cases, we will endeavour to arrange delivery of the products as quickly as possible but cannot be held responsible for any losses arising from such delays.
Delivery times may vary depending on the availability of the products and the location of delivery. Delivery times are estimates only and are not guaranteed. Products will be delivered directly to you by the Partners from their premises, so your order may arrive in staggered packages on different days.
If no one is present at the delivery address to sign for the order, the courier will organise a new delivery with you and our support if required.
If you purchase products for an international destination, your order may be subject to applicable import duties and taxes at the time the package reaches its destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We cannot be held responsible for any breach of these laws.
If you cancel your order (or part of it) during the cooling-off period, you must return the product(s) within 14 days of the date of notification of cancellation, ensuring that the returned item(s) comply with the conditions set out in our Returns section. If you cancel the contract between us within the 14 day cooling-off period, we will process the refund due as soon as possible. In all cases, the refund will be issued within 14 days of receipt of the goods.
FINAL BALANCES items are not subject to DRESTIGE.COM's standard return and WITHDRAWAL policy and may not be able to be returned. The possibility of return or refund for Final Sale items purchased on DRESTIGE.COM is at the full discretion of DRESTIGE WEB S.R.L., subject to applicable laws.
3.8.1. You can obtain information on how we process your personal data by accessing the section https://www.drestige.com/privacy.aspx.
3.9. Dispute Resolution, ODR and Joint Conciliation
If you have submitted a complaint to us that we have not been able to resolve together, please remember that the online consumer dispute resolution service has been established by law.
Since 9 January 2016 there has been an online platform where you can find the list of bodies you can turn to in order to open an online dispute resolution procedure. You can find all the information at http://ec.europa.eu/consumers/odr/
For any further information, please do not hesitate to contact our customercare at firstname.lastname@example.org.
Place of jurisdiction
For civil disputes relating to the application of Sections I to IV of this chapter, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
Legal notes on ADR/ODR
Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
According to article 49 paragraph 1 letter V of the Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer who wants to resolve a dispute with the merchant may use the Joint Conciliation procedure. The procedure may be initiated if the consumer, after having submitted a complaint to the company within thirty days, has not received a reply or has received a reply he is not satisfied with. Customers who decide to avail themselves of the Joint Conciliation procedure are obliged to send their request to the following address: email@example.com or fax number: 02/87181126. For further information please refer to the website: Netcomm Consortium
Pursuant to Article 14 of Regulation 524/2013 we inform the user that in the event of a dispute he/she may lodge a complaint through the ODR platform of the European Union accessible at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from contracts of sale or online services out of court. For further information, please contact: firstname.lastname@example.org
The General Terms and Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree No 206 of 6 September 2005 on the Consumer Code, with specific reference to the regulations on distance contracts, and by Legislative Decree No 70 of 9 April 2003 on certain aspects of electronic commerce.
Amendment and updating
The General Conditions of Sale shall be amended from time to time, also in consideration of any regulatory changes. The new General Conditions of Sale shall be effective from the date of publication on drestige.com.
4.1 For payment of the price of the products and the related shipping and delivery costs, you may use one of the methods indicated on the order form. In no case will you be charged higher costs than those actually incurred by the Seller, in relation to the payment method you have chosen.
4.2 In the event of payment by credit card, the financial information (for example, the credit/debit card number or the date of its expiry) will be forwarded, by encrypted protocol, to the banks that provide the relative remote electronic payment services, without third parties having any access thereto whatsoever. Moreover, such information shall never be used by the Seller except for the purpose of completing the procedures relating to your purchase and issuing relevant refunds in the event of any returns of products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police commission of fraud on DRESTIGE.com. The price for the purchase of products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.
5.1 COUPONS are personalised codes that allow you to benefit from a discount on purchases made on DRESTIGE.COM.
5.2 The INSERT COUPON box is displayed on the first page of the purchase process: once you have inserted the items in the SHOPPING BAG, enter your code in the USE A COUPON CODE box and click APPLY.
5.3 Restrictions on the use of COUPON A). The COUPON value cannot be converted into cash in any way; B). It will not be possible to use more than one COUPON in the same order; C). It is not valid for all the discounts available on the site.
5.4 If for any reason you are not satisfied with your order, you can return the item to which you have applied the COUPON by following the standard return procedure in the Returns section. Once your return has been accepted, you can arrange to receive a new COUPON with our customer service by sending a request to SERVIZIOCLIENTI@DRESTIGE.COM. To find out the specific shipping and delivery methods for the products, go to the Shipping section in the INFORMATION i area. Please pay attention to what is stated in this section because the information contained therein forms an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you at the time the order form is sent.
5.5 DRESTIGE GIFT CARDS
DRESTIGE Gift Cards are available exclusively online on DRESTIGE.COM.
With the DRESTIGE Gift Card, available in different sizes and colours, you have access to a whole selection of exclusive articles and advantageous Drestige promotions.
The perfect gift, for you or for whoever you prefer, that never ceases to amaze.
It is not possible to purchase the Gift Card by cash on delivery.
The DRESTIGE Gift Card is valid for 12 months from the date the confirmation email is sent, it can be used for one or more orders and can also be used for orders with a value higher than the value of the DRESTIGE Virtual Gift Card.
DRESTIGE Gift Card purchases must be made in the same currency in which the card was issued.
It cannot be converted into cash or resold and is not exchangeable. It is recommended to store it carefully as it can be used by anyone who finds it.
The Gift Card is issued and managed by Drestige Web Srl; its use is governed by Italian law. Drestige Web Srl shall not be liable for any loss or damage resulting from the loss or theft of the DRESTIGE Gift Card and in case of unauthorised use thereof.
For any information please contact customer service.
The code of the DRESTIGE Gift Card will be sent only to the email address specified at the moment of the purchase and can be used only with this email address and after contacting the customer service at email@example.com. DRESTIGE WEB S.R.L. is not responsible in case of sending the DRESTIGE Gift Card to an incorrect or incomplete address provided by the purchaser.
The DRESTIGE Gift Card will be sent within 24 hours from the payment confirmation in PDF format with the chosen value, remember that the code will be activated only after contacting the customer service. In order for the card to be sent within these times, the purchase must be made using an immediate payment system such as credit card or pay pal. Virtual Gift Cards purchased by bank transfer will be sent to the recipient after payment has been received by DRESTIGE.COM.
The codes cannot be combined with other DRESTIGE Gift Card codes and other Credits.
The DRESTIGE Gift Card cannot be used to purchase another Virtual Gift Card and is not redeemable for cash or credit. The customer may request a refund of the DRESTIGE Gift Card purchased, if not used, within 14 days of purchase.
DRESTIGE.COM reserves the right to refuse orders placed through the use of DRESTIGE Gift Cards which show signs of duplication and fraudulent use.
6. Customer Service
6.1 You can request any information through our support services: contact the Customer Service. For further clarifications go to the CONTACT US area.
7. Right of withdrawal
7.1 For purchases outside the E.U. the return is at the customer's expense.
7.2 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day you received the products purchased on DRESTIGE.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen item with another one.
8 To withdraw from the contract, you can use the Return Form (which complies with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the DRESTIGE.com website, or you can draw up and send to the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be sent directly online through the website DRESTIGE.com, the Vendor shall send you an e-mail confirming the receipt of your withdrawal request. Should you choose, instead, to send another withdrawal declaration, the burden of proving the correct and timely exercise of the right of withdrawal shall be on you.
8.1 Once you have exercised your right to withdraw from the contract, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you informed the Seller of your decision to withdraw from the contract.
8.2 The only costs incurred by you are those for returning the purchased products, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the forwarding agent indicated by the Seller on the Return Form.
8.3 If you decide to use the forwarding agent indicated by the Seller on the Return Form, you will not be required to pay the cost of returning the purchased products yourself. Payment of the cost of returning the purchased products will be made directly by the Seller on your behalf, thus releasing you from any obligation to pay the forwarding agent. In fact, the Seller will deduct from the refund a lump sum equal to the standard shipping cost of the purchased products. In addition, from the moment the purchased products are returned to the forwarding agent indicated by the Seller in the Return Form, the Seller releases you from any liability in the event of loss or damage of the products during transport.
8.4 If you decide to use a shipping method other than the one indicated by the Seller on the Return Form, you will have to pay the costs of returning the purchased products yourself. In this case, you will be reimbursed an amount equal to the cost of the purchased products, while any additional costs incurred by you as a result of having chosen a different and/or faster type of shipment and delivery than the standard one will not be reimbursed. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
8.5 If at the time of delivery of the products previously contracted with the Seller, the buyer refuses to accept delivery of the package (without a just cause communicated in time to our customer service: SERVIZIOCLIENTI@DRESTIGE.COM or does not indicate an exhaustive shipping address, he shall not be entitled to a full refund of the sums already paid to the Seller. In this case, an amount equal to the shipping cost (outward: to the customer and return: to the Seller) shall be deducted from the refund provided. You will be specifically notified of this by the Seller via e-mail. Within 14 days from the sending of the e-mail informing you of the amount deducted from the refund, you may choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, by notifying the Seller, in accordance with the procedures that will be communicated to you.
9. Refund terms and conditions
9.1 After the return of the products, the Seller shall carry out the necessary checks on their compliance with the conditions and terms indicated in paragraph 8. If the verifications are concluded positively, the Seller shall send you, via e-mail, the relative confirmation of acceptance of the returned products. If the checks are not successful, the Seller shall inform you by e-mail of the existence of a decrease in value of the returned products due to your failure to comply with the conditions referred to in letters b) c) and d) of paragraph 8.3 above. At the same time, the Seller shall also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products, without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
9.2 Whatever method of payment you used, the refund, in whole or in part, shall be activated by the Seller in the shortest time possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the proper execution of your right of withdrawal and verification of the returned products.
9.3 The Seller will make the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, towards the person who made the payment.
9.4 The value date of the re-credit is the same as that of the debit; consequently, you will not suffer any loss in terms of bank interest.
9.5 The Seller indicates which is the forwarding agent for the return of the products: GLS courier, BRT in Italy (http://www.gls-italy.com/) (http://www.brt.com/) or DHL Sardinia, Sicily and DHL, UPS, SPRING outside Italy (http://www.dhl.com/) , www.ups.com , www.spring.com Boxberry courier in Russia. The customer must use the pre-printed adhesive label attached to the package containing the products (label present only for DHL orders outside Italy), you can return the products to the Seller, without paying the necessary costs yourself. For returns within Italy, the label is placed by the courier at the time of collection. According to the procedures and terms provided for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the cost of returning the purchased products, releasing you from any obligation to pay the shipper. This method also allows you to check, at any time, the whereabouts of each package, freeing you from any liability in the event of loss of or damage to the products during transport. For returns from Russia and the rest of the world, the entire operation is the responsibility of the customer who can decide for himself which courier to use for the return. Only the tracking number of the package is required, which the customer can send to firstname.lastname@example.org.
9.6 If you decide to use a shipping agent other than the one indicated by the Seller for the return of the products, you will be responsible for the shipping costs, including liability for any loss or damage to the products.
10.1 You can obtain information on how we process your personal data by accessing the Privacy.
10.2 If you haven't already done so, please also read our General Terms and Conditions of Use, which contain important information on how we process the personal data of our users and on the security systems we use.
11. Applicable Law and Solution of Disputes
11.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code in Chapter I "Consumer Rights in Contracts", with specific reference to the legislation on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
12. Amendment and updating
12.1 The General Conditions of Sale are amended from time to time, also in consideration of possible changes in the law. The new General Terms and Conditions of Sale shall be effective as of the date of publication on DRESTIGE.com.
TRANSFER OF RISK CLAUSE
According to the provisions of art. 63 of the Consumer Code, the "risk of loss of or damage to the goods for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party appointed by him and different from the carrier, materially comes into possession of the goods.
"Any damage to the packaging and/or the product or the mismatch of the package number with the indications must be contested immediately in writing on the carrier's delivery note. Where permitted by applicable law, once the courier's document has been signed without the customer raising any objections, the customer may not object to the external characteristics of the package delivered.
"The customer shall inspect the Products immediately upon delivery to ascertain their conformity with what was ordered, the possible lack of some of the products ordered or to report any obvious defects in the products. If the customer has signed the delivery document without reservation, he may not subsequently raise any objection, except in the case of hidden defects." In the event of damage to the product or mismatch, the clauses as formulated above limit the objections that the consumer may raise if exceptions are not raised with the courier immediately upon delivery in the event of non-concealed defects (an activity that the law does not require the consumer to perform or that the consumer could not perform, for example if the delivery is made to a third party)
LIMITATION OF LIABILITY.
Except in cases of fraud or gross negligence, Drestige web S.r.l shall in no way be liable to the customer for indirect or consequential damages that may arise from the purchase of products offered for sale on the website. In the second, a limitation of liability in relation to possible inadequate graphic representations of the images of the products on the site, according to the wording of the clause, even if not due to factors beyond the seller's control (e.g. the effect of the internet browser or monitor used by the consumer): "3. Purchase procedure. The website shows, for each Product selected, an image of the Product itself, the unit price, the colour and the sizes. The images are used for purely illustrative purposes of the Product; Drestige web S.r.l. cannot therefore be held liable for any inadequate graphic representation of the products presented on the website".
1. Intellectual Property Rights
The contents of DRESTIGE.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on DRESTIGE. com, including the menus, web pages, graphics, colours, patterns, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of DRESTIGE.com, are protected by copyright and all other intellectual property rights of DRESTIGE and other right holders. Reproduction, in whole or in part, in any form, of DRESTIGE.com or its contents is prohibited without the express written consent of DRESTIGE.
DRESTIGE has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any manner or form, in whole or in part, of DRESTIGE.com and its contents. With respect to the use of DRESTIGE.com, you are only authorised to view the website and its contents. You are also authorised to perform all those other temporary acts of reproduction, without any economic significance, which are considered transitory or accessory, integral and essential part of the same display of DRESTIGE.com and its contents and all the other operations of navigation on the website which are performed only for a legitimate use of DRESTIGE.com and its contents.
You are not authorised to reproduce, on any support, in whole or in part, DRESTIGE.com and its contents. Any reproduction shall be authorized from time to time by DRESTIGE or, if necessary, by the authors of the single works contained in the website.
Any such reproduction must be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of DRESTIGE and of the authors of the individual works contained in the website. The authors of the individual works published on DRESTIGE.com have, at any time, the right to claim the paternity of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act to the detriment of their honour or reputation.
You undertake to respect the copyright of the artists who have chosen to publish their works on DRESTIGE.com or who have collaborated with DRESTIGE.com in the creation of new expressive and artistic forms intended for publication, even if not exclusively on the website, or which form an integral part of it. Moreover, you are not, under any circumstances, authorised to use, in any way or form, the contents of the website and any single work protected by copyright and any other intellectual property right. By way of example, you may not alter or otherwise modify the contents and protected works without the consent of DRESTIGE and, where necessary, of the individual authors of the works published on DRESTIGE.com.
2. Trademarks and domain names
DRESTIGE is the exclusive owner of the registered logos "DRESTIGE BEST BRANDS BEST BUY" and "DRESTIGE.com" and of any other distinctive sign that includes the word "DRESTIGE", including the domain name "DRESTIGE.com".
All other signs that distinguish the products sold on DRESTIGE.com and present on the website are registered trademarks of their respective owners and are used within DRESTIGE.com for the sole purpose of distinguishing, describing and advertising the products for sale on DRESTIGE.com.
DRESTIGE and all the other owners of registered trademarks are entitled to make exclusive use of the trademarks of their respective owners.
You are not authorised, except with the consent of DRESTIGE and of any other registered trademark owner published on the website, to use such trademarks to identify products or services that are not similar to those of DRESTIGE.com or of the other trademark owners.
Most of the trademarks posted on the website and referred to products for sale on DRESTIGE.com are famous trademarks and known to the general public and to each user of DRESTIGE.com.
Any use of these trademarks that is not in accordance with the law and as unauthorised is prohibited and carries serious legal consequences. You may not use these trademarks and any other distinctive sign on DRESTIGE.com to take unfair advantage of the distinctive character or reputation of these trademarks or in any way that is detrimental to them or their owners.
3. Content warning
DRESTIGE has adopted all measures to avoid the publication, on the website, of contents describing or representing scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of DRESTIGE.com, may be considered harmful to civil convictions, human rights and dignity of persons, in all its forms and expressions.
In any case DRESTIGE does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy.
However, if such contents are deemed to be unlawful or illegal in some of these countries, please do not access our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by DRESTIGE.com will be your exclusive and personal responsibility.
Moreover, DRESTIGE has taken all reasonable precautions to ensure that the contents of DRESTIGE.com are accurate and do not contain any incorrect or outdated information as of the date of their publication on the website and, to the extent possible, thereafter.
However, DRESTIGE shall not be liable towards users for the accuracy and completeness of the contents published by DRESTIGE on its website, except for its liability for fraud and gross negligence and unless otherwise provided for by the law.
Moreover, DRESTIGE cannot guarantee to its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the connection to the Internet.
If you have any problems using our website, please contact Customer Service. A DRESTIGE representative will be available to provide you with assistance and to help you restore your access to the website, if this is possible.
Similarly, we recommend that you contact your Internet service provider or check that any device for connecting to the Internet and accessing web content is properly activated, including your Internet browser.
Although DRESTIGE will use its best efforts to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow DRESTIGE.com to operate without any suspensions, interruptions or discontinuity due to the need to make updates to the website.
DRESTIGE has adopted adequate technical and organisational measures to protect the security of its services on DRESTIGE.com, the integrity of traffic data and electronic communications against unauthorised use or access, as well as to prevent the risks of dissemination, destruction and loss of data and confidential and non confidential information relating to its users on DRESTIGE.com, or unauthorised or unlawful access to such data and information.
4. Our commercial policy
DRESTIGE has adopted its own commercial policy; its mission is to sell products through its services and its website only to the "final consumer", meaning a natural person acting on DRESTIGE.com for purposes which are outside his or her trade, business or professional activity.
If you are not a final consumer, please do not use our services to purchase products on DRESTIGE.com. Otherwise, DRESTIGE shall have the right not to take into consideration purchase orders from persons who are not final consumers and any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.
5. Applicable law and resolution of disputes
These General Terms and Conditions of Use are governed by Italian law and, in particular, by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code under Chapter I "Consumer Rights in Contracts".